Warranty Policy

  • To avail warranty; the customer must bring the invoice document and the product.
  • The physical condition of the product should be intact. Any damaged product will not be entitled to a warranty.
  • Items may be exchanged or returned within Seven (07) days of the purchase period. For exchange, the purchasing should be done by the same or more amount.

LIMITATIONS OF COVERAGE – This warranty Does Not Cover:

(i) Any Product purchased outside Bangladesh.

(ii) Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us.

(iii) Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.

(iv) Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user-facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Your premises, inaccessible Products or parts, negligence, misuse, tampering or abuse, whether wilful or not.

(v) Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, or movement of the Product.

(vi) Damage, fault or failure due to or arising from transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantling, relocation or removal.

(vii) Non-failure problems that do not require parts and intermittent issues, including without limitations, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuits, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. We will not pay for adjustments or repairs required because of conditions at Your location or specific to You.

(viii) Products where the serial number is removed, defaced or made illegible, parallel imported sets, products purchased overseas or from non-authorized dealers or retailers, second-hand sets, products sold “AS IS”, “REFURBISHED” or bearing similar notations.

(ix) Cosmetic defects, reduced or impaired functionality, reduced lifespan or limitations of Products which, in Our records indicate, are second hand, “Used”, “Refurbished”, “Open Set” or “Display Sets”.

(x) Any utilization of a Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used. Any installation and/or modifications that prevent normal service. Any cases in which a reasonable manufacturer of such a product would not honor the Product’s warranty.

(xi) Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non-functional parts such as, but not limited to, plastics and finishes.

(xii) Consumables. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not. Consumable items include without limitation, replacement parts, gas refills, refrigerant and other miscellaneous materials for the product, installation materials, which include without limitation, inlet/outlet hoses, insulation materials, copper piping, pvc piping and electrical wiring.

(xiii) Consequential losses and/or damages as a result of malfunctioning of, damage to, failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of Our services or loss of use during servicing or otherwise awaiting parts are not covered. You are responsible for creating backups of all Your data and software on a regular basis.

(xiv) Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation.

(xv) Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.

(xvi) Warranty card is altered, defaced or erased in any manner whatsoever.

None of Our employees, distributors, dealers, retailers, contractors, agents has the authority to vary, modify or amend any of the terms and conditions of this warranty.

  • Our decisions regarding all matters concerning this warranty shall be final and binding.
  • This warranty is governed under the laws of Bangladesh and does not affect Your statutory rights as a consumer in any way.